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The Sale of Goods Act 1979 is still effective and requires goods sold to retail consumers to -
and, if not it is the retailers responsibility to remedy the problem.
New regulations under the Sale and Supply of Goods to Consumers Regulations 2002 is effective from 31 March 2003 give consumers a legal right to choose -
if a fault appears within 6 years of purchase and it is reasonable for goods to last that long.
This amendment to the law, which is based on an EU directive, puts the onus on the retailer to prove the goods were not faulty at the point of purchase, if the complaint is made within 6 months of purchase. If the complaint is made after 6 months the onus is on the consumer to prove the goods were faulty at the point of purchase.
More details - see Which? magazine
Reminder - disclaimer applies. Please feedback your comments. This page was last modified 29 March 2003.