SEARCH, INDEX, UPDATES, CONTENTS, CLIENT COMMENTS
We are always looking for ways to improve our services and, every time we issue a bill, we include a freepost envelope and a request for our client's suggestions and comments. We include each completed form in a monthly prize draw as a modest encouragement for clients to respond. With permission, some of the comments received are quoted below -
'Very helpful and cheerful service. Always get to speak to the person I
know.'
Mrs L, Canterbury, 10 January 2008, reference L150
'Your company is approachable, professional and affordable.'
KP, Margate, 24 November 2007, reference P171
'The service we have received has been excellent. You have made some
complicated tax matters clear to us by clear explanation. We have found your
services very quick and efficient and helpful. Your receptionists / secretaries
are also polite and efficient.'
AMR, Margate, 22 November 2007, reference R177A
'My late husband and myself have been clients of W. Fowles & Co since
1983 - I think that says it all.
BS, Broadstairs, 21 September 2007, reference S248
'Excellent services as ever, thank you.'
RW, Broadstairs, 21 September 2007, reference B403C
'I feel that the advice I receive has been carefully considered and is very
helpful. I would have no hesitation in recommending your company should the
occasion arise.'
PW, Birchington, 10 July 2007, reference W129
'I have always been very satisfied with the helpful service I have received
in the past 20 years & would recommend you to others.'
EW, Broadstairs, 22 June 2007, reference B257
'I have found your services to be highly efficient, and all assistance
provided with the utmost courtesy. I could not wish for better.'
GKD, Ramsgate, 19 May 2007, reference D91
'I have always appreciated the friendly atmosphere in the reception and in my
dealings with your accountants. Should any of our German friends with second
homes in Broadstairs require an accountant, we will recommend you.'
JDLH, Dusseldorf, Germany, 3 May 2007, reference H94
'I have enjoyed excellent service from W. Fowles & Co and am a 100%
satisfied client. I greatly value the very high level of expertise and
efficiency provided as well as the courtesy and pleasant manner with which my
queries are handled whether over the telephone, by letter or in person. The
regular newsletters are a helpful, informative bonus.'
MV, Bushey, Hertfordshire, 30 January 2007, reference D180
'I consider the help and expertise of the team at W. Fowles to be first class
with superb understanding of taxation and finance affairs.'
KJHC, Ramsgate, 27 January 2007, reference C73
'I fully appreciate the thorough work put in by your firm.'
SB, Broadstairs, 12 January 2007, reference A130A
'Your (payroll) service is beyond price! Kind regards & thanks'
AH, Broadstairs, 11 January 2007, reference AGE001
'Always a prompt, helpful reply to any request for advice from all depts.'
WMCG, Adisham, 13 December 2006, reference M200
'Your regular Newsletter is very informative
and keeps us aware of changing rules and regulations, which we would otherwise
be totally unaware of. Your staff are always very helpful and efficient.'
JM, Sevenoaks, 30 October 2006, reference C310
'Extremely professional services. Knowledgeable and reassuring. Good communication. prompt completion of issues. We will recommend - because of the service we have received.'
MR, Margate, 30 October 2006, reference R177
'Excellent & efficient service. Good value for money.'
TW, Beuil, France, 29 October 2006, reference H218
'We are entirely happy with all aspects of your service to Skyeskyns Ltd and
our personal affairs. Both Mr Studham's personal attention and the office and
support staff are outstandingly professional, friendly and efficient.'
CH, Waternish, Isle of Skye, 27 October 2006, reference H131B
'Cost effective with accuracy'
JP, Canterbury, 24 October 2006, reference P85B
This one is not from a client, but from an Inspector of Taxes with whom we have had a number of well argued negotiations. We believe the relationship that we maintain with HMRC achieves the best results for clients
'I retire from HM Revenue & Customs on 21 July and would like to thank
you and your staff for the pleasant and helpful working relationship, which we
have developed over my long period in this area'
PR, HMIT, Maidstone,12 July 2006
'Thank you for your services of 24 years, and my fathers prior to that.
Even though I now live in Devon, it's still easy to do business with you.'
Mrs MKS, Bittaford, Devon, 7 July 2006, reference S189
"How can we improve our services to you?" 'You can't (its very
good)'
"What do you like about us and our services?" 'You are very reliable, friendly and extremely helpful.'
"Are our communications easy to understand and appropriate?" 'Again,
we cannot fault you'
TEYP, Ramsgate, 16 June 2006, reference T121
'Excellent service, personal and efficient, first class accountants'
MBM, Broadstairs, 5 June 2006, reference M133
'As a "first-time" client of any accountant, I found the process to
be much easier and comprehensible than I feared. This is largely due to a
down-to-earth approach from your staff.'
Mrs VAB, Broadstairs, 20 May 2006, reference W256
'There is an atmosphere of courtesy and consideration in the firm. These are
virtues which are dying out unfortunately abroad and in England'
JDLH, Germany,
11 May 2006, reference H94
'I have had my payroll done by W. Fowles for almost 18 years now, and I have
found the staff in wages section very very good. Amanda is always willing to
help, advice and a lovely polite person to deal with, on a regular basis.
We are very grateful to her and the team for their valuable service.'
AP, Ashford, 11 April 2006, reference P142
'In my view one of the most important aspects of setting up and running a
small company is to have an excellent accountant. In this respect I and my
fellow director have always been delighted with our choice of Michael Studham
and W. Fowles & Co to work with and on behalf of our company. The advice
received has been invaluable to us.'
PMN, Sittingbourne, 29 September 2004,
reference N69
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